Online GP appointments: how they work
The doctor will see you. Whenever you like.
The Aviva Smart Health GP service has a satisfaction rating of 4.8/51, pretty impressive for online and telephone appointments. No need to take time off work, no need to leave the house, and no need to rush as Aviva Smart Health appointments are 30 minutes.
Here’s how it works
Book an appointment
Use the Aviva Smart Health app or head to the Aviva Smart Health website to book your appointment. You can choose a phone or video call, and they’re available day or night, wherever you are in the world. You’ll just need your policy number or scheme code the first time you get started.
Share some details
If you like, you can give a few details about the reason for your appointment so your GP can take a look beforehand. You can even share pictures if you think the doctor will need to take a look at something to help them with a diagnosis.
Choose your time
Pick a time that fits in with your busy schedule. Early mornings, middle of the night, or even at the weekend – it’s completely up to you. Appointments are available 24/7.
Talk to an Aviva Smart Health GP
Your Aviva Smart Health doctor will video call or phone at the time you’ve chosen. You’ll have a 30 minute appointment and can talk to them about as many problems as you like. They’ll ask you questions to get to the bottom of what the issue might be – then decide on the best way forward.
54% of people who used an Aviva Smart Health GP actually stayed home following their appointment1. Meaning their problem was sorted or they chose for their prescription medicine to be delivered straight to their front door2.
Put yourself back in control
After your appointment you can keep revisiting your medical notes in the app – and have them sent to your GP if you’d like. So whether you need a course of antibiotics, a specialist referral or just to put your feet up and rest, you’re back in control of your health and wellbeing.
1 Aviva Smart Health customer data, Teladoc Health, July 2023
2 Prescription delivery service is only available in the UK
GP appointments at the click of a button
You can speak to a doctor online or via the Aviva Smart Health app without leaving the comfort of your own home. It’s quick and easy, just choose a time that’s convenient for you.