AIG Life is now Aviva Protection UK

As AIG Life were bought by Aviva last year, we’ve been busy getting ready to move under the Aviva brand.

After getting in touch with our customers earlier this year, the day’s finally here.
Today, AIG Life is now officially Aviva Protection UK.

What’s changing?

There’s nothing different about the support that’s on offer – whether it’s claims, service or something else. But there are a couple of key things you need to be aware of:

    • Any communications you get from us will be in Aviva branding
    • You’ll see Smart Health’s name change to Aviva Smart Health*, with a new website and updated app
      • If you use the app, you need to download the new version and log in again as normal. Just search ‘Aviva Smart Health’ in either the AppStore (for Apple users) or GooglePlay (for Android)
    • To get in touch, use the new Aviva Protection UK contact details:
      • Emails now end in @protection.aviva.com instead of @aiglife.co.uk
      • Our postal address is now Aviva Protection UK Limited, PO Box 12010, Harlow, CM20 9LG
      • Website pages now start with protection.aviva.com, not aiglife.co.uk
      • Our phone numbers aren’t changing. You can find these on the contact us page of our website

Future proposal to transfer your policy

Later this year, we’ll get in touch again to tell you all about a proposal to transfer your policy to another company within the Aviva group called Aviva Life & Pensions UK Limited. We’ll share much more about the process, what this means for you and your rights in relation to it when we get in touch later this year so, please keep an eye out for this communication.

Question time

If you’ve got any questions, our updated FAQ page is the first port of call. But if you need to speak to one of the team or your query isn’t answered on the website, just use the contact us webpage.

* Aviva Smart Health is provided to Aviva Protection UK Limited customers by Teladoc Health. This is not part of your insurance contract and can be changed or withdrawn at any time. Aviva Smart Health is available to you, your partner and any children up to the age of 21.